sogoalot Privacy Policy: How We Handle Your Account Data
At sogoalot, every piece of information you share — from your account registration details to your GoPay or LinkAja transaction records — is handled with a clear, documented process. This page sets out exactly what data we collect, why we collect it, and what choices you have over it. Access and data handling depend on local law and apply in eligible regions only.
Account data protection
GoPay & LinkAja transaction records
Your rights, clearly stated
Contact path for data requests
POLICY POSTURE
What Data sogoalot Collects and Why
When you open an account, we collect the details you provide directly — your name, contact information, and the credentials you use to sign in. When you make a deposit or withdrawal via GoPay or LinkAja, a transaction record is created and held in your account wallet history. We do not store your full e-wallet PIN or authentication token; those remain with the payment provider at all times. We also collect technical data from the device and browser you use — session identifiers, IP address ranges, and interaction logs. This helps us maintain account continuity when you switch between your phone and another device, and allows us to identify unusual access patterns that may indicate unauthorised login attempts. All data we hold is used for one of three purposes: operating your account correctly, processing supported payments, and responding to support requests. We do not sell your data to third parties. Where we share data with a payment processor like GoPay or LinkAja, it is limited strictly to what that processor needs to complete your transaction. Data is retained only for as long as your account remains active or as required by the applicable rules of the jurisdiction in which you access the platform. The current state of your transaction history is always visible in your account dashboard after login.
GoPay
Transaction records for GoPay deposits and withdrawals are logged in your account wallet history. Only the data needed to complete and verify the transaction is shared with the GoPay payment processor.
LinkAja
LinkAja payment records follow the same process — transaction reference, amount and status are stored in your account. Full LinkAja credentials are never held on our side.
Account Login Data
Sign-in timestamps, device session identifiers and IP address ranges are kept to support account continuity and detect access that does not match your normal pattern.
POLICY COVERAGE MAP
Where This Policy Applies and What It Covers
This policy covers data that sogoalot holds or processes directly. It does not extend to services operated independently by third parties, even where a link or integration exists. Understanding the boundary helps you know who to contact when a question arises. All coverage is subject to local law and applies only in eligible regions.
Account Access
Login credentials, session history and device identifiers generated when you sign in to sogoalot fall fully within this policy. You can review and update your account details at any time through the account settings page.
Transactions
Deposit and withdrawal records linked to GoPay or LinkAja are covered here for the portion we hold. The payment provider's own data practices are governed by that provider's separate privacy terms, not this policy.
Site Content
Behavioural data — which sections you navigate, how long you stay on a page, which game categories you open — is collected to improve lobby layout and account flow. This data is anonymised before any internal analysis.
Third-Party Services
Links to external sites, game content delivered by studio partners, and any platform outside sogoalot's own domain are outside the scope of this policy. Check each third party's own policy for how they handle your data.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
You have concrete options when it comes to the data sogoalot holds on your account. These are not abstract rights — each one has a specific path you can follow inside your account or through our support channel. To review the transaction records we hold, open your account dashboard after login and navigate to the wallet history section; every GoPay and LinkAja entry is listed there with its reference number and status. If any detail in your registered profile is incorrect — name spelling, contact address, or linked mobile number — you can submit a correction request directly through account settings. Questions about how long specific data is retained, or requests to close your account and remove active records, go to our support team via the contact path listed in the Support section of this page. We aim to acknowledge every data-related request and respond with the outcome within a reasonable period. Where a request involves a payment processor such as GoPay or LinkAja, we will tell you clearly which part of the request falls with us and which part you need to raise with that provider.
Review Your Records
Your full wallet history — including every GoPay and LinkAja entry — is visible in the account dashboard after login. No separate request is needed to access your own transaction log.
Correct Account Details
If your registered name, contact number or linked mobile wallet reference is wrong, submit a correction through account settings. The updated detail takes effect once verification is complete.
Ask a Data Question
Any question about what we hold, how long we keep it, or how it is used can be sent to our support team. See the Support section for the contact path and expected response process.
Request Account Closure
If you want your active account records removed, contact support with the request. We will confirm which data can be deleted and which must be retained under applicable rules before processing.
DATA CONTACT PATHS
How to Reach Us About This Policy
If you have a question about this policy, want to correct your account data, or need to raise a concern about how your information has been handled, reach out through any of the contact paths below. For data requests tied to a GoPay or LinkAja transaction, include the transaction reference number from your wallet history so our team can locate the record quickly.
Live Chat Support
Open the chat widget from any page after login. For data-related requests, describe the specific record or account detail you are asking about so the support agent can route it correctly.
Email Contact
Send your data question or correction request to the support email address shown in your account settings page. Include your registered account name and the nature of the request in the subject line.
Account Settings Path
For straightforward detail corrections — contact number, mobile wallet reference — the account settings page is the fastest route. Changes submitted there are reviewed and confirmed without needing to contact support separately.
HOW WE HANDLE DATA
Data Handling, Cookies, Retention and Security
sogoalot applies documented processes to every category of data it holds. Here is what each one means for your account in practice.
Cookies and Session Data
We use session cookies to keep you signed in across pages and to restore your last lobby position when you return on the same device. You can clear cookies through your browser settings; doing so will require a fresh login on your next visit. We do not use cookies to build advertising profiles.
Account Security Measures
Login activity is monitored for patterns that differ from your usual device and location. If unusual access is detected, your account may be temporarily restricted and you will be prompted to verify your identity through the steps shown on the login screen.
Data Retention Period
Account and transaction data is retained for as long as your account is active. After account closure, records are kept only for the period required under applicable rules in eligible regions. The current retention status for your account is not displayed publicly, but you can request clarification through support.
Requesting Changes or Deletion
Correction and deletion requests are handled by our support team. Where a GoPay or LinkAja transaction record is involved, we will clarify whether the record sits with us, with the payment provider, or both — and direct your request to the right place.
POLICY FAQ
Common Questions About This Privacy Policy
Below are the questions we receive most often about how sogoalot handles account data, what your rights are, and how to act on them.
What personal data does sogoalot collect when I register?
When you register, we collect your name, contact information and login credentials. Once you start making transactions, GoPay and LinkAja payment references and amounts are added to your account record. We do not collect your e-wallet PIN or full payment authentication details.
Can I see all the data sogoalot holds about my account?
Yes. Your transaction history — every GoPay and LinkAja entry — is visible in your account dashboard after login. For a broader view of what we hold beyond transaction records, you can submit a data access request to our support team using the contact paths on this page.
Does sogoalot share my data with third parties?
We share data only where it is necessary to complete a service. GoPay and LinkAja receive only the transaction detail needed to process your payment. We do not sell your data to advertising networks or unrelated third parties. Studio partners who supply game content do not receive your account or payment data.
How do I correct a mistake in my registered account details?
Open account settings after login and locate the profile section. Submit the corrected detail there. If the field is not editable directly — for example, your registered name — contact our support team with the correction and your account reference so we can update it after verification.
How long does sogoalot keep my account data after I close my account?
After account closure, we retain records only for the period required under the rules applicable in your eligible region. We cannot specify an exact duration here because it depends on local law. Contact support for a specific answer about your account's retention status.
What happens to my GoPay or LinkAja transaction records if I raise a dispute?
Transaction records stored in your account wallet history remain accessible during any active dispute. If the dispute involves the payment provider directly, we will confirm which portion of the record is held on our side and advise you on what to raise with GoPay or LinkAja separately.
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