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This page sets out the legal terms that govern your relationship with sogoalot and what those terms mean for your account, your transactions, and your access. Everything here applies to use of our platform where local law and eligible regions permit, and we encourage you to read it carefully before you open an account.
Your use of sogoalot is governed by the terms published here and updated from time to time. Access to our platform depends on local law and is available only where local regulations permit. We do not represent that any specific game, market, or feature is lawfully available in your jurisdiction — that determination rests with you. When you open an account, you confirm that you meet the eligibility criteria set out in our registration flow and that access is lawful in your location. Transaction records tied to GoPay and LinkAja payments are retained in your account history and are subject to the same policy scope as all account data. We process information to maintain your wallet, verify identity where required, and respond to support requests. Your continued use of the platform after a policy update constitutes acceptance of the revised terms. The current version of these terms is always the one shown on this page — check back whenever you want to confirm the version in effect. If a local-law conflict arises between these terms and applicable Indonesia regulation, the local regulation controls to the extent of that conflict.
GoPay transactions are logged in your account payment history and fall within the data retention scope described in these terms.
LinkAja deposits and withdrawals are recorded as account events subject to the same policy rules as all wallet activity.
DANA transfers linked to your account are stored as transaction records accessible from your account dashboard after login.
OVO payment entries in your history are covered by our data handling and retention policy as described on this page.
Not every aspect of your experience falls under a single policy document. This section draws the boundary clearly so you know where these terms apply and where separate rules or third-party conditions take over. Access depends on local law and is available where local law permits.
Login, registration, session continuity and account security settings are fully within this policy's scope. All rights and obligations described here apply to your account from the moment you register.
Deposits and withdrawals processed via GoPay, LinkAja, DANA or OVO are covered as account events. Payment processing itself is handled by the relevant e-wallet provider under their own service conditions.
Game content from Pragmatic Play, JDB, CQ9, Spadegaming, Microgaming and Bigtime Gaming is supplied by those studios under their own content licences. We make titles available in our lobby; studio terms govern the content itself.
External links, partner services and any platform outside sogoalot are not covered here. Once you leave our domain, the third party's terms apply and we have no control over those conditions.
Our policy is not one-directional. You have real, practical steps available to you at any time — to review your data, correct inaccuracies, and reach us when something is unclear. Account records, including payment history from GoPay or LinkAja transactions, are visible in your account dashboard after login without needing to contact support. If you believe any detail held against your account is wrong, you can raise a correction request through our support channel. We aim to acknowledge data-related requests within a reasonable window and will tell you what we can and cannot change. Your right to ask questions about this policy or your data sits alongside your right to close your account — both are available to you at any time by contacting the support paths listed in the section below.
Your full transaction history — deposits, withdrawals, and wallet activity — is available in the account dashboard. Log in on any device and navigate to the payment history section to see every recorded event.
If your registered information is outdated or incorrect, open a support request with the details you need changed. We will confirm what can be updated and what requires identity verification first.
Any question about how this policy applies to your account can be sent to our support team via the contact paths listed below. We respond in the order requests are received.
You may close your account at any time by contacting support. We will confirm the steps, tell you what happens to your remaining wallet balance, and process the closure in line with these terms.
If you have a question about these terms, want to submit a data correction, or need to escalate a policy concern, use one of the contact paths below. Our support team handles legal and account queries in the queue alongside standard account help.
Open the chat window from any page on sogoalot to reach our support team directly. Use this for urgent account or policy questions where you need a response quickly.
For written legal requests — data corrections, policy questions, account closure — send us an email through the contact address listed in your account settings. Keep a copy of your message for your own records.
The current state of your account data, payment records and active terms version is shown in your account dashboard after login. Check there first before submitting a request — many questions are answered by what you see in the dashboard.
We process your account data to run the platform, maintain your payment history, and respond to support requests. Cookies are used to keep your session active and to remember preferences like language and login state — no tracking cookies are placed without a lawful basis. Account security relies on the credentials you set during registration; we encourage strong, unique passwords and recommend reviewing your account settings periodically. Data is retained for as long as your account is active and for the period required by applicable law after closure. You can request details about what we hold and how long it is kept by contacting support.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. The cookie consent notice explains what is active and how to adjust it.
Your account credentials are your responsibility. If you suspect unauthorised access, change your password immediately via account settings and contact support to flag the event.
Account data and transaction records are kept while your account is open and for the legally required period after closure. Payment events linked to GoPay, LinkAja, DANA or OVO are part of this record.
To request a change to the data we hold, or to understand what is stored against your account, contact our support team through live chat or email. We will confirm the scope of the request and the steps to follow.
These are the questions we see most often about this policy. If yours is not here, reach us through the support paths listed above.
Access to sogoalot depends on local law and is available where local law and eligible regions permit. It is your responsibility to confirm that using this platform is lawful in your location before opening an account or making any transactions.
Log in and go to your account dashboard. Transaction history, wallet records and account details are shown there directly. If you need a broader picture of what we process, contact support with a written request and we will respond with what we can share.
Yes. If any detail on your account is wrong — contact information, registered name or similar — raise a correction request through live chat or email support. Some changes require identity verification before we can action them; we will tell you if that applies.
Transaction records, including GoPay and LinkAja events, are retained for the legally required period after account closure. You can request a summary of your payment history before you close the account by contacting support.
We update the policy when our practices change or when legal requirements make it necessary. The version shown on this page is always the current one. Continuing to use the platform after an update constitutes acceptance of the revised terms.
Reach our support team via live chat on sogoalot or by email through the address in your account settings. For formal written matters, email gives you a record of the exchange. We handle legal and privacy queries in the support queue alongside standard account help.